The Tourism Authority of Thailand (TAT) has set up an Internet Call Center on the Official Website for Tourism in Thailand. The new internet system, launched on October 1, 2009, has completely transformed the way TAT helps their visitors by fully updating all users on the latest tourist information, as well as giving them a place to make any complaints if needed.
The system has already completely simplified visitor use, by making all services clearer and easier to use. It now offers a unique 24-hour service, allowing people from all around the globe to access the site and service at their convenience. Help is provided not only in Thai, but also in English, and can also be received in an innovative new method. Video Live Chat can be used during certain times, in order to provide instant answers for users who need their problems resolved faster. This new feature is already a proven hit, as many users have commented on the ease of use and speed of resolution they all experienced when using the site.
To access this service, all users have to do is visit the Tourism Authority of Thailand official website and click on the ’1672 Tourist Hotline Video Call Center’ button. After choosing preferred language, visitors will be redirected to a page where they can enter their details, such as name and email address, so they can be contacted if they are not using the Video Live Chat. Visitors then have the ability to pick a topic that their query falls under, i.e., Thailand accommodation, travelling, sightseeing, season or complaint, and can add a note as well.
The new service is already pulling in over 5,500 visitors after three months alone, and despite the availability of only two languages, visitors are coming from more than 40 countries across the globe – from the United States, India and Denmark to Australia, Italy and Argentina.
This means vacation planning will be easier when it comes to visiting Thailand. The new tourist information set-up allows people to make inquiries about a range of different concerns before they leave or even before they have booked the trip, ensuring they have knowledge on Thailand’s best hotels, beautiful attractions and much more. They can also gain vital information regarding how to get to certain places from the airport they may be landing at, making sure that getting lost becomes a thing of the past. It also eliminates concerns of language barriers, as all the help you need is in English.
If English is not your first language, help may soon be available to you according to the Deputy Governor for Marketing Communications, Mr. Suraphon Svetasreni. The Internet Call Center will be expanding over the next year as new languages will be added to make the service more widely available. TAT is promising almost any question visitors may have will be answered by the right people.
About the Tourism Authority of Thailand
The Tourism Authority of Thailand (TAT) was established in 1960 by the Royal Thai Government to be specifically responsible for tourism promotion. In 1965, TAT opened its first overseas office in New York. Since then, TAT has established 21 offices in different parts of the world including the Los Angeles office. TAT aims to provide the best Thailand travel information to the public and media members as well as work closely with our travel partners to develop new deals and packages.
